Frequently asked questions

How to obtain Service?

In many cases, majority of the problem you are experiencing may be resolved by reviewing the FAQ or the instruction booklet that came with the unit.

If you still continue to experience problems, please contact info@atake.shop for customer support. The Customer Support associate who responses to you will be immediately ready to focus on your questions.

Where can I buy ATake products?

Majority of ATake's products can be purchased by visiting these sites, http://www.ATake.Shop, http://www.MoreBuyBuy.com, http://www.MoniSee.com or www.amazon.com. You may also visit one of your favorite search engines on the web and type in the model number (ex. AWD-69X) for listing of online vendors that may carry ATake's Product.

Can I bring my product to your office and pick it up?

No. ATake does not have a store front or reception area for consumers. All products are delivered to our warehouse and shipped (via UPS or USPS) from our warehouse. It is not possible for us to make a quick, immediate exchange for walk in customers. Our process for getting an item from the warehouse takes time and requires authorizations.

I don't have a sales receipt. Can I obtain warranty service anyway?

No. A proof of purchase is required to validate the Warranty and to obtain Warranty Service.

Is ATake.Shop site secure?

ATake.Shop promises the safety and security of our customers. ATake.Shop takes our customers' security seriously and takes reasonable steps to protect your information.

General Shipping/Returns Policy

Please Click here for the details of our Shipping Policy rules .